Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world

Onsite IT support

Skills

1 yoe as Onsite It support

english intermidate ( able to speak)

on site work

location Toluca

Responsabilities

1. Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
2. Provides Level 2 technical support while configuring PCs for users.
3. Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
4. Processes timely and accurate information to ensure compliance with vendor warranty requirements.
5. Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
6. Coordinates across multiple departments/vendors to provide support.
7. Interacts with the customer when responding to technical questions or requests for information.
8. Maintain regular attendance.
9. Other duties as assigned by management.
10. Experience in Microsoft operating systems and Microsoft Office Suites, advance knowledge in desktop troubleshooting is plus.