Rackspace is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you'll be managing global managed security services accounts.
Work Location; Mexican Rackers: If you live within a 40km radius of our Mexico City office we'd like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.
Key Responsibilities
- Manage stakeholder relationships and deliver monthly reporting for them
- Produce data tracking and budget scope reporting for senior management
- Analyze cybersecurity/Dev Sec Ops frameworks using dashboarding and internal tools
- Oversee the SOC operational processes and ensure that security compliance/governance is maintained
- Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture
- Lead customer initiatives, applying expertise and best management of all customer escalations and service issues
- Support senior management with the required decision-making on security initiatives and solutions
- Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives.
- Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification
Qualifications
- Bachelor's degree in computer science or a relatable field of study is preferred. High school diploma is required.
- Prefer candidates who have a cyber security certification such as either CISSP or ITIL V4.
- Must be proficient in both written and verbal communication using both the English and Spanish languages.
- Experience of managing the delivery of Security based managed services
- Experience managing multiple accounts and stakeholders simultaneously
- Experience of working with a combination of the following tools is essential: Azure Security Centre and Sentinel, Service Now, Power BI, Qualis, Crowd Strike, Microsoft Sentinel.
- Discover your inner Racker: Racker Life
