About the Company - SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at Service Analyst is committed to providing exceptional customer service and support. Our mission is to enhance customer satisfaction through efficient processes and effective communication. About the Role - The Service Analyst will play a key role in processing customer orders and resolving issues, ensuring compliance with service level agreements while supporting the Customer Service team. Responsibilities -- Accurately and efficiently process customer orders, returns, and credits
- Assist in resolving customer issues through internal channels
- Review daily order reports, addressing any discrepancies to ensure compliance with customer service level agreements
- Ensure adherence to company policies and procedures
- Support the Customer Service team with administrative tasks Required Skills -- Bachelor's degree in Business Administration or related field
- 1 year of experience in administrative processes / Customer service (interaction with U. S. citizens)
- Proficiency in English: verbal and written communication (mandatory)
- Knowledge of CRM systems (SAP/C) is a plus
- Proficiency in Excel
- Schedule flexibility Preferred Skills -- Highly desired skill: Possess dynamic communication skills in English (French is a plus) via email, phone, and virtual meetings
- Ability to work in a team-oriented environment
- Self-directed, with high energy and an enthusiastic attitude
- Strong interpersonal, listening, and problem-solving skills
- High degree of resourcefulness, flexibility, adaptability, and prioritization skills
- Basic knowledge of the industry, products, and markets is an advantage
- Analytical thinking skills to break down and solve both simple and complex problems