The Role
Ensure the stability, availability, and timeliness of batch and online processes, guaranteeing that Java application jobs and SAP chains run according to schedule, with proper evidence, traceability, and failure‑recovery procedures; maintain the monitoring of critical transactional systems and manage backups/restores in accordance with IT policies.
Responsibilities
1) Daily Monitoring and Operations
Operate and monitor automated workflows (jobs/chains) in
Control‑M , including job initiation, tracking, dependencies, retries, and operational closures.
Monitor the health of transactional systems (e.g.,
Tandem ,
Omni Payment ) and availability dashboards, activating established procedures in the event of degradation.
Verify integrity and cycle times of
Java jobs
and
SAP chains , documenting execution evidence.
2) Incident and Request Management (AMS)
Log, classify, prioritize, and follow up on tickets in the corporate ITSM tool (e.g.,
Service Now ), ensuring timely escalation to resolver groups.
Execute recovery playbooks, perform initial triage, apply containment actions, and communicate updates to stakeholders.
Ensure SLA and service window compliance while maintaining end‑to‑end traceability.
3) Backup and Recovery
Administer and validate backups and restorations using the designated platforms (e.g.,
Comm Vault Simpana ,
Veeam Backup & Replication ), in accordance with retention policies and periodic restore testing.
4) Support for Changes and Releases
Support release and maintenance windows (night or weekend), ensuring the orderly execution of process chains and performing stability post‑checks.
5) Coordination and Communication
Collaborate with multidisciplinary resolver teams (Java/ABAP development, integration, infrastructure, DBAs, networks, security) to ensure definitive resolution.
Produce operational reports (failures, processing times, retries, MTTR/MTBF) and propose adjustments to schedules or dependencies.
6) Continuous Improvement
Identify error patterns and opportunities for automation or standardization of repetitive tasks; promote lessons learned and process‑chain hardening.
Who You Are
Required Technical Knowledge
Orchestration and Scheduling:
Experience operating
Control‑M (BMC)
for executing and monitoring jobs and process chains (Java and SAP), including dependency handling, calendars, alerts, and SLA compliance.
Monitoring of Critical Systems:
Familiarity with
Salesforce ,
Tandem , and
Omni Payment
(or equivalent platforms), availability metrics, and transactional processing behavior.
Backups and Recovery:
Proficiency with
Comm Vault Simpana
and
Veeam Backup & Replication , including integrity validation and periodic recovery testing.
Ticket Management:
Use of
Service Now
or another ITSM tool for ticket logging, prioritization, escalation, and documentation‑based closure.
Operating Systems:
Basic
Linux/Unix
knowledge, including commands, navigation, and log review.
Integrations and Interfaces:
General understanding of interfaces with legacy systems and inter‑application dependencies, useful for diagnosing failures in process chains.
Preferred:
Experience in retail (especially
Palacio de Hierro ) and prior exposure to
AMS
production operations.
Soft Skills
Effective communication
and customer orientation, ensuring clear notifications, expectation management, and precise handovers.
Strong problem‑solving skills
under pressure, with sound judgment for escalation and documentation.
Organization and self‑management , with the ability to handle multiple incidents and concurrent changes.
Team collaboration , working effectively with technical and business teams while maintaining positive cross‑functional influence.
Results‑driven mindset
and commitment to
continuous improvement.
Education and Certifications
Bachelor’s degree in Computer Science, Systems Engineering, IT, or a related field.
Preferred certifications:
ITIL/ITSM ,
Control‑M , or backup technologies.
Experience
Experience in operations and monitoring of critical systems (on‑prem or hybrid), incident management, and job/chain scheduling.
Valuable experience in
AMS , implementation or stabilization projects, and retail environments.
Work Schedule and Availability
24/7 service , including on‑call rotation, shift rotation, and participation in maintenance/release windows outside standard working hours.
Remote position.
Language
Spanish 100% / Basic English.
Equal Opportunity Employment Statement
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
