BASIC QUALIFICATIONS

• Fluent in English (Advanced level)
• Bachelor’s degree in human resource discipline
• 5+ years of Employee Relations experience or related HR experience.
• Excellent customer service, communications and interpersonal skills.
• Excellent active listening and comprehension skills.
• Willing and capable of independently making decisions.
• Demonstrates customer sensitivity, including development of consultative approach to resolve issues.
• Ability to remain calm and demonstrate flexibility in high pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Ability to maintain confidentiality
• Excellent written and verbal communications
• Strong critical thinking skills
• Strong attention to detail
• Knowledge of Federal Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

MAJOR DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding policy interpretation, associate behavior, performance management and associate development.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment.
• Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans.
• Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.
• Provide orientation for all new hires, manages 90 days onboarding program, for blue- and white-collar employees, as well as stays interviews for 15, 30, and 45 days. Also conduct exit interviews.
• Follow up on probatory contracts for 30 and 90 days and perform terminations when needed.
• Send notifications to payroll for special payments, leveling, etc