Job Description
Duties Include:
Maintaining all Mexico based employee documentation/files.
To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
Perform HR/related activities on HRIT tools (SAP/Success Factors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
To process the various HR transactions as per the laid guidelines/SOP
Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
Open for new business process changes and adaptability for new systems/technology
Entering/maintaining data in HCM modules
Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
Other onsite responsibilities as assigned.
Basic Qualifications:
Relevant Bachelor’s degree, or equivalent combination of education and experience
Proficient in English and Spanish
Preferred location in Guadalajara and the ability to commute and report to NTT Guadalajara Office
High level of accuracy and attention to detail
Proficient organizational skills
Ability to work independently
Preferred previous experience working with filing and inventories.
Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
Intermediate level proficiency in MS Office (Word, Excel, Outlook, Power Point, Share Point)
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