Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview:
The Senior Manager, IT SAP Order to Cash is a key member of the IT Corporate Systems leadership team and reports to the Senior Director of Information Technology. The successful candidate will thrive in a dynamic, collaborative team environment, will guide the Insulet business and IT Global ERP teams through system expansion and company growth. This role will be responsible for understanding Insulet’s business processes and ensuring a global design template is applied for all regions. He/She is responsible for managing a team of analysts, including third party partners, in order to enable our business strategy through Technology. Working in partnership with Insulet Leaders, Business Process Owners and Subject Matter Experts ensure effective usage and efficient deployment of solutions through business process definition, analysis of business problems, design and configuration. As Insulet continues to grow our product offerings and expand into new geographies it is likely that current systems will be upgraded or replaced, or new systems will be added to support the strategic goals. The Senior Manager will play a key role in building our teams to support these initiatives as well as participate in vendor selection and implementations of new technologies as we evolve.
Responsibilities:
Perform complex business and systems analysis work; conduct requirements gathering/analysis via information gathering sessions with business users and technical staff. Develop supporting process flows.
Conduct analysis of existing business processes; recommend process improvements.
Build and implement new business process solutions to support growth or expansion.
Conduct analysis of existing business processes; recommend process improvements.
Design and deliver innovative end to end system processes, especially in the OTC area
Responsible for providing data expertise and consulting related to operational reporting
Consult with business users to improve adoption and efficient use of all systems
Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems
Build and manage a team of SAP analysts and developers based in Mexico
Assist in the evaluation of third party tools for feasibility and impact to the business.
Work with the corporate systems team to design and implement integrations between internal and external systems.
Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams.
Create design documentation based on business requirements.
Communicate effectively with business users on the status of enhancements and projects.
Develop comprehensive test plans with users, coordinate test activities and/or help execute test components.
Develop and perform training for Business Process Owners and Subject Matter Experts as necessary.
Perform other duties as required.
Required Leadership/Interpersonal Skills & Behavior
Ability to work in a collaborative team environment with business users and other IT analysts
Maintains positive relationships with key internal business customers, Information Technology and SAP functional and technical teams.
Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable insight into finance and business operations are required to gain business confidence.
Mentor the team through the discovery, design, and implementation of system processes.
Ability to identify areas for improvement and support continuous improvement initiatives.
Skills/Competencies:
Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
Ability to analyze problems and develop solutions accounting for the larger system wide impacts.
Excellent, effective communication, influencing, and negotiating skills are critical. Ability to adjust to the audience (Technical, business user, c-level, and anything in between)
Ability to analyze business processes, design process improvements, and train business users on the new processes.
Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.
Positive, results driven, rational, logical, team player.
Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Ability to work independently & on multiple projects against deadlines.
Experience in the healthcare, pharma or medical device industry a plus.
Education and Experience:
Bachelor’s Degree and/or equivalent and experience. Preferred
Minimum 10 years of experience working in IT in supporting business functions preferred.
Minimum 5 years of experience managing SAP analysts and technical teams preferred
Minimum 5 years of experience working on large SAP S/4 HANA projects preferred
Experience working for a public company with international experience is strongly desired.
Experience with SAP S/4 Hana implementation and support, preferably in the pharmaceutical, medical device, or any other regulatory controlled industry.
Proven knowledge of the software and systems development life cycle.
SAP S/4 HANA certifications preferred.
Knowledge of Data Warehousing and Reporting is a PLUS
Ideal candidate will have excellent expertise in the order to cash area and knowledge of least the following SAP systems and processes best practices:
Procure to Pay
Financial Plan to Report
Master Data Management
Plan to Inventory
SAP Security
Fiori
SAP ABAP
AI in SAP
SAP Analytic Cloud
DRC and e-invoicing
Skills/Competencies:
Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
Ability to Identify and resolve complex multi-dimensional business problems
Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
Ability to analyze problems and develop solutions accounting for the larger system wide impacts.
Excellent communication, influencing and negotiating skills are critical.
Ability to analyze business processes, design process improvements, and train business users on the new processes.
Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.
Positive, results driven, rational, logical, team player.
Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Ability to work independently & on multiple projects against deadlines.
Experience in the healthcare, pharma or medical device industry a plus.
Ability to read and debug ABAP code
Experience with implementing idoc/ALE integration processes
Experience with implementing and using SAP API’s and integrating with 3rd party API’s
Experience working with integration middleware (MS Biztalk/Azure, Mulesoft, etc.)
Knowledge of CRM systems like Salesforce and related integrations to SAP
Physical Requirements:
Less than 15% Travel
NOTE : This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. #LI-Hybrid
