We are looking for a Mainframe Support Engineer to support our team in Mexico. This

role offers the opportunity to work on meaningful projects,collaborate with talented

colleagues, and contribute to the success of a growing compan Y. If you are

someone who takes initiative ,values continuous learning , and thrives in a

collaborative setting,we'd love to hear from you.

Responsibilities

- Knowledge and experience working on DB2 and SQL
- Experience writing and debugging COBOL.
- Knowledge and experience working on JCL, CICS, VSAM, and other mainframe tools.
- Experience working with IBM MQ
- Experience working with SDLC on mainframe.
- Experience supporting clearing business.
- Experience supporting CCP (Central Clearing Party) connectivity, clearing and client reporting.
- Problem-solving skills – successful specialists excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments.
- Technical expertise – specialists develop a deep understanding of the product they handle as well as the processes behind it.
- Customer service – specialists must communicate well with users, paying attention to their concerns and providing clear, regular updates for ongoing requests.
- Attention to detail – it is crucial for specialists to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products
- Multitasking – specialists handle technical issues from multiple customers at the same time, along with other responsibilities such as drafting reports and participating in manufacturing or development
- Business Acumen – Understanding of Global markets, various financial products, financial statements, and reports to help them communicate well with operations, sales, and client representatives.
- Troubleshoot Issues: Specialists must act quickly to analyze the available data and find the root cause of the issues. They should be able to read and debug the source code to analyze the issues. They may then develop a solution and work with the product development team to review and apply the fix. They must also create useful tools to automate key processes.
- Assist Users: This role entails interacting with product users, Operations, Business, other engineering teams, etc., and solving the problems they face. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all these cases, it is vital to address concerns promptly and keep a helpful attitude.

About CLPS Ri Di K

CLPS Incorporation( NASDAQ: CLPS) is a global technology and consulting firm

specializing in end-to-end digital transformation solutions. Since our founding on 2005,

we've expanded our footprint across 10 countries, with regional hubs in

China, Singapore,and the United States, and our headquarters in Hong Kong.

Leveraging advanced technologies such as AI, Cloud computing, and big data,we deliver

innovative services across key sectors including fintech,payments,e-commerce, education,

travel tech. Our mission is to empower businesses to become intelligent, data-driven

enterprises. Join CLPS and be part of an innovative,fast-growingteam shaping the future

of technology across industries.