Are you passionate about premium products, digital innovation, and delivering exceptional online experiences? We’re seeking a highly organized and results-driven E-Commerce Specialist to help elevate our brand’s online presence within the watch and jewerly industry.
In this pivotal role, you'll play a key part in optimizing our digital retail strategy—ensuring seamless customer journeys, supporting impactful product merchandising, executing promotional campaigns, and driving measurable performance across our e-commerce platforms.
If you thrive in a fast-paced, omnichannel environment and have a deep interest in consumer behavior and retail trends, we invite you to bring your expertise and energy to our dynamic team.
Key Responsibilities
Website Operations & Merchandising
Ensure accurate and timely setup of products, pricing, promotions, and inventory on the e-commerce site.
Work closely with the merchandising and buying teams to align product assortments with retail strategies.
Optimize product descriptions, imagery, categorization, and metadata for usability and SEO.
Conduct trend analysis to ensure agile decision-making and responsiveness across all sales channels.
Promotions & Campaign Support
Assist in the execution of digital campaigns, seasonal promotions, and new product launches.
Coordinate with marketing and creative teams to update homepage banners, landing pages, and content features.
Manage and optimize budgets to align with seasonal sales cycles, ensuring cost efficiency during both high and low demand periods.
Performance Monitoring & Reporting
Track KPIs such as traffic, conversion rate, sales, cart abandonment, returns and bounce rate to drive continuous improvement.
Use Google Analytics and e-commerce dashboards to identify trends and make data-driven recommendations.
Provide regular reports to internal stakeholders.
Customer Experience
Monitor the e-commerce site to ensure a smooth, intuitive shopping experience.
Troubleshoot and escalate any website issues impacting customer journey or checkout.
Collaborate with customer service to resolve online order issues and improve post-purchase experience.
Marketplace & Omnichannel Support
Support the integration and performance of retail marketplaces (e.g., Amazon, Liverpool, Mercado Libre).
Align e-commerce activities with retail promotions and in-store campaigns where relevant.
Qualifications
Bachelor’s degree in Business, Marketing, Digital Commerce, or related field.
2–4 years of experience in an e-commerce or digital role, ideally within a retail environment.
Strong understanding of online merchandising, digital tools, and customer behavior.
Proficiency with e-commerce platforms (e.g., Shopify, Venti App, Magento, Salesforce Commerce Cloud).
Familiarity with Google Analytics, Excel, SAP, and content management systems.
Excellent attention to detail, organizational skills, and time management.
Strong communication skills and ability to work cross-functionally.
Preferred Skills
Experience with fashion, accessories, or consumer lifestyle brands.
Basic HTML/CSS knowledge is a plus.
Experience with email platforms, digital asset management systems, or ERP tools.
Understanding of SEO and digital marketing principles.
