Company Overview
Sky VIP Services is a global provider of VIP airport Meet & Greet and travel concierge solutions, operating in 500+ airports worldwide. We specialize in delivering seamless, high-end airport experiences for corporate clients, executives, and global travel partners, ensuring efficiency, discretion, and white-glove service at every stage of the journey.
This is a full-time remote position based in the Mexico, supporting global clients across multiple time zones.
As a Customer Support Representative, you will manage client communication, bookings, and service coordination. Respond promptly to all incoming calls, emails, and messages related to service inquiries and bookings
Manage new reservations: verify details, confirm service requirements, and ensure accurate data entry
Assist clients with special requests, last-minute changes, and service adjustments
Communicate proactively with the manager on duty regarding urgent cases, escalations, or issues
Promote and cross-sell additional services, including return-trip support when appropriate
