At
Rapido Solutions Group , we connect fast-growing U. S. companies with top global talent.
From
Guadalajara
and
León , we create career opportunities that bridge Mexico and the U. S. logistics industry.
We value
diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be
the best place to work , offering wellbeing programs, social initiatives, and real career growth.
$500 MXN punctuality bonus
Extra shift bonuses for evenings or weekends
Be the Voice of Our Operations!
Join our
Customer Service & Operations Team
and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.
Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
What You’ll Do
Respond to customer inquiries via
phone, email, or chat
Coordinate
pickups, deliveries, and schedules
Track & trace shipments, providing
real-time updates
Resolve issues with
carriers and operations teams
Maintain
service documentation and compliance reports
Excellent
verbal and written communication
in English (B2 level)
Strong
problem-solving and conflict-resolution
abilities
Ability to
multitask
and manage priorities effectively
Customer-focused mindset
and positive attitude
Calm and professional under pressure
Opportunity to grow within the
logistics and customer service industry
Dynamic, bilingual, and multicultural work environment
Competitive salary + bonuses
for evening and weekend shifts
Ongoing
training and career development
⚙️
Qualifications
Experience in logistics or related customer service roles is preferred.
Proficiency in Spanish and English, with strong written and verbal skills.
Prior exposure to customer support platforms (CRM) is a plus.
Self‑motivation, adaptability, and a passion for teamwork.
Benefits
Health and dental insurance, 401(k) matching, paid time off, and employee assistance program.
Career advancement support and structured training paths.
