Overview
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position
Client Services Operations Supervisor (Back Office)
Industry
Logistics Company
Working Schedule
Monday to Friday
Salary
Php25,000-Php35,000
Benefits
HMO
13th Month Pay
Job Requirements
Bachelor’s degree holder
With at least 3-5 years of experience as Customer Support Supervisor
Can attend face to face interview
Can start as soon as possible
Job Responsibilities
Manages daily back-office customer service operations, addressing client inquiries through email and phone
Ensures responses to customer requests are timely, accurate, and professional
Provides coaching, training, and support to customer service staff to enhance performance and service quality
Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
Serves as the main point of contact for escalated back-office customer issues
Recruitment Process
Initial Interview
Final Interview
Job Offer
Working Location
Laguna Technopark Gate 1, City of Santa Rosa, Laguna, Philippines
Important Notices
If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has actions during your job search such as withholding your ID or requiring you to provide a guarantee or property, report it immediately.
