Overview
Service Now Senior Developer with Integrations
Service Now Senior Developer with Integrations
Service Now Solution Consultant position is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the Service Now platform and Integrations. This position will be focused on complex integrations between Service Now and the other upstream and downstream systems ensuring seamless data exchange and process automation across the enterprise.
Job responsibilities:
Serve as primary technical point-of-contact for Service Now platform capabilities and integrations in the project and as the face of the development team to the customer.
Collaborate with business analysts and stakeholders to understand integration requirements and translate them into scalable solutions.
Lead the design and development of Service Now integrations using REST, SOAP, MID Server, Integration Hub, and other technologies.
Develop and maintain custom APIs, web services, and data transformation logic.
Ensure data integrity, security, and performance across integrated systems.
Troubleshoot and resolve integration issues, including performance bottlenecks and data mismatches.
Maintain documentation for integration architecture, data flows, and technical specifications.
Mentor junior developers and contribute to best practices in integration development.
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
Skills and Experience
7+ years overall experience in designing and implementing complex ITSM, ITOM (CMDB, CSDM), Scoped application and ITIL processes with at least 5 years focused on integrations.
Strong expertise in REST/SOAP APIs, Integration Hub, Flow Designer, and MID Server.
Experience integrating Service Now with tools such as SAP, Workday, Azure AD, Jira, SCCM, or custom applications.
Experience in design and configuring MID servers
Familiarity with ITSM, CMDB, ITOM, and HRSD modules.
Atleast 10 distinct integrations experience like Teams, Pagerduty, Azure, slack, SAP
Proficiency in Java Script, JSON, XML, and Power Shell or Python scripting.
Certifications/Trainings:
Service Now Certified Application Developer or Integration Specialist certification preferred
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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