JOB TITLE: Assistant Boutique Manager REPORTS TO: Boutique Manager JOB PURPOSE: Working with the Boutique Manager, the Assistant Boutique Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations: Maximize every sale, minimize stock losses, and bring new clients to the business
Open and close the boutique
Coach, staff, schedule, merchandize, and complete inventory
Ensure policies and procedures are followed in order to achieve maximum results TASKS & RESPONSIBILITIES Commercial Performance and Team Management:
Maximize sales and measure sales performance and conversion rates on a daily basis.
Provide and inspire outstanding service to our customers
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for clientele development
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
Train, coach, develop, and manage sales associates in selling skills
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Facilitate proper communication between management and associates Clientele Service and Management:
Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
Train the team on optimizing Capture Rate and After Sale do develop personal customer database Product and Stock Management:
Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
Oversee and participate in department inventories
Monitor proper pricing of merchandise
Minimize stock losses Process Management:
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Help solve problems that affect the department’s service, efficiency, and productivity
Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time SKILLS & COMPETENCIES Ability to:
Develop and train associates, build relationships, utilize skills of associates most appropriately
Provide outstanding customer service
Effectively manage sales staff toward achievement of sales and clienteling objectives
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
Merchandize effectively
Maintain a fair, consistent set of standards as they apply to work force
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment REQUIREMENTS 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
English
Sense of initiative and commercial creativity with fashion sensitivity
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
Demonstration of own initiative
Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Availability to work the hours necessary to open and/or close the store
Ability to maintain presence on selling floor for long periods as needed
Strong interpersonal, communication, organization and follow-through skills