About the Role
We are looking for an
IT Operations Helpdesk Support
professional to provide
technical assistance, troubleshoot IT issues, and support our internal team
in resolving operational challenges. You will be the first point of contact for
technical support, system administration, and IT infrastructure maintenance , ensuring that our teams operate efficiently.
Key Responsibilities
Provide first-line technical support
to employees, resolving IT-related issues efficiently.
Troubleshoot hardware, software, and network-related problems , ensuring minimal disruption to operations.
Manage IT assets , including software licenses, VPN access, and cloud-based services.
Monitor system performance
and escalate issues as needed.
Ensure security compliance
by enforcing IT policies, access controls, and best practices.
Support onboarding and offboarding processes , ensuring employees have the necessary IT tools and permissions.
Document and update IT procedures , ensuring efficient troubleshooting and issue resolution.
Requirements
Proven experience in IT support or Help Desk roles
(2+ years preferred).
Strong knowledge of
Windows, mac OS, and Linux operating systems.
Experience managing
cloud-based IT environments
(Google Workspace, AWS, Azure, or similar).
Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).
Familiarity with
ticketing systems and IT support best practices.
Excellent troubleshooting and problem-solving skills.
Strong communication skills in
English
(Intermediate)
and Spanish.
Experience supporting on-site teams
is a plus.
