About Hired Remoteli
Only resumes in English will be considered
Hired Remoteli is a recruitment agency connecting top-tier talent across Latin America with companies in the United States. We specialize in sourcing, vetting, and placing high-performing remote professionals.
About Our Client
Our client is a leading Managed IT Services company with a strong focus on cybersecurity, based in Brooklyn. Their cybersecurity-first approach ensures that businesses are safeguarded against constantly evolving digital threats, providing comprehensive IT solutions to keep operations secure and efficient.
Role Snapshot
Location:
LATAM (Remote)
Schedule:
Full-time | 9:00 AM-6:00 PM ET
Position Summary
We’re seeking a Level 2 IT Systems & Network Engineer with MSP experience to provide advanced support and proactive management of client environments. You’ll work across Microsoft cloud services, Windows Server infrastructure, and Uni Fi networking, with a strong focus on Microsoft 365 security. This role requires hands-on troubleshooting, excellent documentation, and the ability to manage multiple client environments in a fast-paced MSP setting.
Responsibilities
Administer and troubleshoot Microsoft Entra ID (Azure AD) and on-premises Active Directory
Manage user accounts, security groups, and Group Policy Objects (GPOs)
Maintain and troubleshoot Azure AD Connect / Entra ID Connect synchronization
Administer Windows Server 2012-2019+ environments, including DNS, DHCP, and file/print services
Perform updates, patching, and performance optimization
Support virtualization platforms (Hyper-V or VMware)
Implement and maintain backup and disaster recovery systems
Manage Exchange Online, Teams, Share Point, and One Drive
Administer Microsoft Intune for device management and compliance policies
Configure and monitor Defender for Office 365 (email security, phishing protection)
Administer Defender for Endpoint (endpoint detection and response)
Configure and enforce security best practices — MFA, Conditional Access, compliance policies, and threat protection
Monitor security alerts and remediate incidents promptly
Deploy, configure, and manage Uni Fi Network Controllers (cloud or on-prem)
Configure switches, routers, firewalls, and wireless access points
Implement VLANs, SSIDs, VPNs, and network security segmentation
Troubleshoot and resolve connectivity and performance issues
Work with PSA and RMM tools for ticketing, remote support, monitoring, and patch management
Halo PSA and Ninja RMM experience a plus
Document all work clearly in PSA systems and keep client asset inventories accurate
Balance reactive support with proactive maintenance and project tasks
Support endpoint security operations using EDR/MDR platforms
Microsoft Purview (compliance, retention, and data protection basics)
Support backup, disaster recovery, and business continuity (BCDR) solutions:
Backup monitoring and verification
Restore testing
Assist with technical projects:
Cloud and Microsoft 365 migrations
Security tool deployments
Requirements (Must-Have)
Minimum 2-3 years in an “Managed Service Provider (MSP) environment” or "Managed Security Services Provider (MSSP)" (must-have)
Strong experience with Microsoft Entra ID and Active Directory
Hands-on with Windows Server (2012-2019+) and core services
Proficient in Microsoft 365 administration with a security focus
Experience with Defender for Office 365 and Defender for Endpoint
Strong Uni Fi network management skills (switches, firewalls, wireless, VLANs, VPNs)
Proficiency with PSA/RMM tools (Halo PSA, Ninja RMM preferred)
Solid understanding of networking fundamentals: VLANs, DNS, DHCP, IP addressing, VPNs, firewalls
Strong troubleshooting, documentation, and client communication skills
English Level: C1 - Advanced / C2 - Proficient (Near-Native)
Practical experience with Microsoft Azure
Experience working with EDR and MDR platforms
Technical Skills (Nice to have)
Power Shell scripting for automation
Experience with compliance frameworks (HIPAA, SOC 2, etc.)
Relevant certifications: Microsoft Certified: Security Administrator, Comp TIA Network+/Security+, Uni Fi UEWA/UBWA
Experience with Halo PSA
Experience with Ninja One (Ninja RMM)
Familiarity with Zero Trust and Microsoft security best practices
Experience supporting hybrid and cloud-first environments
Tools & Systems
Microsoft Workspace: Outlook, Docs, Sheets, Slides, and Drive
Microsoft Office: Word, Excel
Hubstaff: Web and Desktop Apps, Hubstaff Tasks
Teams: Meetings, Categories and Channels
Why Join
Competitive pay in USD
100% remote — work from home or anywhere
Flexible time-off
Work with an international team
Learning opportunities
Be a member of an elite group of top talent
