POSITION SUMMARY The HR Service Center Coordinator (Tier 1) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 1 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs. ESSENTIAL JOB FUNCTIONS: - Provide excellent and professional customer service via phone and email channels. - Act as Subject Matter Expert for Tier 1 Support. - Research and resolve all questions within a timely manner as defined by SLAs. - Determine root cause of issues and suggest process improvements. - Autonomously resolve questions with little to no supervision. - Understand and successfully navigate HRIS systems including Workday and Salesforce. - Understand and clearly articulate HR policies, processes and procedures. - Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction. - Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc. SUPPLEMENTAL JOB FUNCTIONS: - Performs additional duties as directed. Qualifications REQUIRED EDUCATION & EXPERIENCE - Bachelor’s degree preferred
- 1-2 years of experience working in HR Service Center or Customer Service
- 1-2 years of Human Resources experience
- 1-2 years of Workday experience
- 1-2 years of case management experience (Salesforce, Service Now)
- Proficient in Microsoft Suite PREFERRED EDUCATION & EXPERIENCE - Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field preferred. KNOWLEDGE SKILLS & ABILITIES: - Highly detail-oriented and organized
- Strong verbal and written communication skills
- English Language Skills (reading, writing, verbal)
- Excellent problem-solving skills
- Excellent customer service skills
- Strong organization skills
- Ability to work autonomously, as part of a team as well as participate in team projects
- Ability to multitask and work in a fast-paced, deadline-oriented environment
- Ability to learn new processes, tasks & engage with team remotely
- Must have a dedicated, quiet work environment
- Internet speeds of 100 Mpbs or more